First and foremost, you need to receive an invitation from us welcoming you to Claimlane. How do I receive an invitation to Claimlane?

The invitation will look like this:

Step-by-step guide: How to create a user account on Claimlane

Find your invitation from Claimlane in your email.

If you are unsure whether you have previously received an invitation from us, you can search for the word "Claimlane" in your email.

Click on the button in the email that says "Register here"

1. Press "Yes, Create new account."

2. Select the preferred language.

You will now see five screens where you simply need to read the text and click the arrow to proceed.

Click the arrow to proceed.

Click the arrow to proceed.

Click the arrow to proceed.

Click the arrow to proceed.

Click the "Get started" button.

Enter your company information:

1. Enter the company name.

2. Enter the department name (optional field).

3. Enter the VAT/CVR number (optional but can be entered).

4. Enter the address.

5. Enter the city.

6. Enter the postal code.

7. Select the country.

8. Press the button "Next step"

Choose an email for Claimlane and a password:

1. Enter your email address. 

2. Repeat your email address.

3. Enter a password.

4. Click the "next step" button.

Do you want to add a contact person for pickup?

This step is optional and can be left blank.

Click the "Done" button.

You will now see the following message:

"Congratulations! You have now created an account on Claimlane, and you can now create your first RMA."

Click the "Take me to Claimlane" button.

Refer to the guide on how to create an RMA on Claimlane for further instructions.