The product(s) for which you have made an RMA should be kept for a minimum of 60 days after the case has been created and sent to us through Claimlane, unless we contact you and request the return of the product.
Within the 60-day period, you agree that we may require a video of the specific defects with the product if our supplier requests it. If this happens, you should create a video for each defect related to your RMA. This is due to requirements from our own suppliers that we need to meet.
For example: 1 defect = 1 video // 3 defects = 3 videos
After the 60-day period, there are no further requirements from our side to return the product to us, and you are free to dispose of the product.
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